Buckman. Fuller Warren. Acosta.
Dames Point. Mathews. These are the
names of a few of the many bridges you’ll find in Jacksonville, Florida.
If
you want to visit Jacksonville you’re inevitably going to cross the St. Johns
River.
Main
Street. Hart. If you’re going to run in Jacksonville’s top
running event, the Gate River Run, you’ll be crossing the river via these two
bridges. On foot, of course.
I’ve
run the race 10 times. I ran my first
15K at the River Run. I ran my fastest
15K there, arguably the best race I’ve
ever run. At one time it was my favorite
race.
I’ve
also been to Jacksonville to run the marathon no less than nine times. At one time the race finished in downtown
Jacksonville; the route included the crossing of two bridges; one early in the
race and one late in the race. I ran my
first Boston qualifier in Jacksonville.
I’ve run my personal best there as well.
The
current route of the Jacksonville Marathon doesn’t include any bridges. The course is as flat as week old road kill. I ran this year’s race and was surprised to
find myself red-faced, embarrassed and totally exhausted. What’s even more surprising is that all of
this happened 15 hours prior to the start of the race: At the packet pickup
where I picked up my race bib (number).
Let
me explain.
I
signed up for the marathon back in June.
Early registration was $70, a relative bargain in today’s world of
ever-increasing entry fees. (In
comparison this year’s New York City Marathon cost $255 to enter; $347 for
non-U.S. residents.) I sent my
application and a personal check through the U.S. mail. My friend Valerie--who entered the race on a
whim at the last minute—well after I signed up--and I went to the 1st
Place Sports Running store on Baymeadows Road to pick up our race packets. Incidentally, I’ve brought many a runner to
the Jacksonville races over the years; I mention it because the significance of
that comment will be apparent shortly.
We
checked the printed list of entrants in the store’s parking lot to find our
corresponding race numbers so we could ask for our respective packets. Val spotted her name immediately and had her
number in hand while I was still scouring the list for mine. It became evident after five or six minutes
that my name simply was not on the list.
I
was directed to the go inside the store where I was handed off to Jane Alred, who
just so happens to be the wife of the marathon’s Race Director. (I assure you I had no intention of using her
name; however as you will soon understand why I told her I intended to write
about this experience in the very near future and she subsequently handed me
her business card so I could spell her name correctly.)
Jane
asked me if I had proof that I registered for the marathon. Well, let’s see: I had the original
application in hand that clearly shows I detached the mail-in application, I
drove all the way down from Atlanta to participate and I’ve been running races
in Jacksonville for well over 30 years.
Most of all—plain and simple-- I’m telling you that I did.
Sorry,
not good enough. Jane asked me if I had
the canceled check for the entry fee. I
explained that my bank didn’t send canceled checks with the monthly statement
and I really didn’t know. ‘Well, here’s
what you can do: You can pay the early entry fee again and once you prove you
already registered I’ll refund your money.
Now
it was my turn: ‘Sorry, not good enough.’
Val told me later she could tell how upset I was because my face was beet
red (actually what she said was ‘as red
as my chicken’s wattles and comb when they get mad’ but I have no idea what
that meant). Val added that anyone could
tell I was being completely honest by the conviction in my voice and face. Apparently anyone except Jane, that is.
Jane
went to the back room and returned with a cardboard box containing the
applications that had been mailed in.
There couldn’t have been more than 50 in an event that encompassed
thousands. Mine wasn’t in there. ‘The U.S. mail isn’t always perfect; maybe
they returned your entry.’ I assured her
they didn’t. She assured me she didn’t
receive my entry and didn’t ‘want my money twice,’ although earlier she asked
for my money twice because I knew with absolute certainty I mailed my
application and she already had my money once.
I
told her I was a Race Director myself and if the roles were reversed I would
believe her without hesitation and grant her request in a heartbeat. I told her I’ve always known runners to be
the most honorable people in the world.
She
replied that she’d been taken advantage of—many times, in fact—over the years
and it wasn’t going to happen again.
Being
the hothead I can be when I know I am absolutely right, I said ‘fine, I’ll just
run without a number.’ Jane shrugged and
walked off. (I want to mention I did
not have my checkbook with me and I wasn’t about to give her my credit card
information that she promised to refund once she received proof of my ‘alleged’
earlier payment. Seriously, if they
lost/misplaced/whatever my application, what were the chances I would get my
credit card refund?)
That’s
when cooler heads prevailed. Val asked
me to call my wife Cindy and ask her to go online and check our bank
statements. I knew Cindy had a really
busy weekend and wasn’t sure she would even have the password with her (she was
working at her store at the time) but I called anyway. Miracle of miracles: Cindy found the canceled
check online (cashed on June 17), scanned a photo of it and sent it to my cell
phone. I in turn sent it to Val’s tablet
which I took to Jane who in turn asked me to follow her outside where she hand
wrote my information and gave me a number for the marathon…without the
slightest hint of an apology. I repeat:
Without the slightest hint of an apology, although she continued to try
and convince me she didn’t want to take my money twice and how some people can be
so dishonest.
Back
story: Several years ago a friend of mine was running competitively for the
Atlanta Track Club at the Gate River Run.
She called me the day before the race and explained that she was given a
back-of-the-pack number rather than a seeded number (reserved for faster
runners so they can start at the front of the race) and needed my help. I wrote the Race Director (Jane’s husband,
remember?) and vouched for my friend’s credentials as an established and
talented runner. He took me at my word
and gave my friend a seeded number while I took comfort that my reputation in
the world of running meant something.
Heck, a similar testimonial from the office of the Atlanta Track Club on
my friend’s behalf moments earlier had fallen on deaf ears, thus the request to
me.
After
giving everything I possibly have to give to the sport of running for these
past 36+ years I didn’t deserve to be treated the way I was at 1st
Place Sports. Factoring in the absence
of an apology only made matters worse.
Again, if the roles were reversed I would have offered her the
sincerest of apologies once I was proven
wrong. Not only wrong, but dead
wrong.
It
got me to thinking about a lot of things. I woke up the next morning at 1:30 a.m. and
spent the next four hours thinking about these very words you are reading right
now. What could possibly have made Jane
treat me the way she did? What triggered
her comment about ‘being taken advantage’ of?
Then
I thought of something I’ve said (as well as written) many, many times: Runners are some of the finest people I’ve
ever known. Could I have been wrong
all this time?
Then
this thought dawned on me: Road races—particularly marathons and ultras, are
charging more and more money every year for the simple privilege of running in
them. I have a difficult time believing
these costs are justifiable, yet here we are.
Why do the big-name and big-ticket events charge outrageous entry fees
for their events? I can’t help but think
the answer is—plain and simple—because people will pay them.
Most
people, that is. It’s entirely possible
that some runners have had to resort to fabricating stories about ‘lost
applications’ to finagle their way into a race they desperately want to run:
That special race charging an exorbitant entry fee, money that could be put to
better use towards other things. Food,
clothing and shelter for example; things a little more important than a
three-dollar finisher’s medal or a race shirt listing all of its sponsors on
the back.
So
perhaps the way Jane treated me wasn’t the reason I found myself red-faced,
embarrassed and totally exhausted before the Jacksonville Marathon even
began. Maybe the real reason is
something that has been bothering me for the last 10 years: Race Directors that
are more interested in making a buck than taking care of their runners.
That’s
why I’ve always been fond of the races in Jacksonville: Sensible entry fees and
a passionate concern for the welfare of the runners.
That’s
why it saddens me to say I won’t be returning to Jacksonville to run either the
Jacksonville Marathon or the Gate River Run ever again.
Those
bridges across the St. Johns are now in flames.